We all know that its bad manners to keep a caller on hold, but have you ever noticed how many businesses seem to be sooo good at it? You can tell a lot about a business and the respect they have for their clients by the particular hold mechanism they incorporate. I have to tell you, if poor hold audio was an Olympic sport these businesses would be going for GOLD. One hold audio was simply a deathly quiet, so much so I thought I had been dis-connected, another seemed to be a dodgy radio stream complete with the occasional white noise added for some sort of effect.

The point is that after being on hold with these companies I had grown slightly annoyed due to their lack of respect for their caller. Upon coming off hold I was in no mood for pleasantries and got straight to the point, not my finest work. Is this your ideal client? The fact that you now have an agitated caller has delivered you a disadvantage where some energy is going to have to be invested in overcoming the objections that would have built up.

 

Host Tel provide as a standard service a great audio track that has been well received by many callers to our clients. Sometimes we even find ourselves listening to it during the day just to take us away to that happy place on a beach living the dream.